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National Retail Federation Foundation Case Study

Challenge: Create a job skills training program model that could be replicated in shopping malls and urban downtown areas.

Activities: Assisted in strategic planning and implementation of three retail skills training centers. Interviewed merchants and prospective participants on their needs. Researched and recommended curriculum materials. Proposed strategies for integration of new technology, contributed to tactical planning and strategy development team. Created implementation manuals based on all these activities so that future centers could build on the experience of each implementation.

Result: A desk reference for staff to use when developing new sites. A reduction in lead-time required to develop each successive training center.