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Case Study 1

Case Study 2

Project Life Cycle

Johnson, Bassin & Shaw, Inc. Case Study

Challenge: Assure quality service to clients during a gap in staffing at the management level.

Activities: Provided management direction and advised staff members involved in conference planning and consultant training. Participated in conference calls with clients and customers to oversee junior staff members' performance; reviewed documents and work plans to make sure the goals were clear and tasks were realistic. Conducted weekly update meetings to review progress and identify potential problems.

Result: Seamless service was provided during the staffing gap. Informed upper management on a regular basis regarding the services provided and to whom.